Preventing Returns And Bad Reviews
with Sajag Agarwal
Quality control can either make or break your business.
Ecommerce brands face 4x the returns that regular brick and mortar brands do. And it only takes a few clicks for a disappointed customer to leave a negative review that the whole world can see.
Having an effective quality control will minimize these costs, and help you build a strong customer base.
- How quality inspections can help you avoid having your listing shutdown
- Why you need to always be testing
- How to take the “human element” of your supply chain from the weakest to the strongest link
- Managing the feedback loop between you, your customers, and your manufacturers
Date and Time
August 10 2021 | 2pm EST | Online
Hosted by Chris McCabe
Get access to this recording PLUS:
All 2021 pre-conference events
Digital bonuses from each 2021 speaker
Recordings of all 2021 lightning talks
Understand the full scope of the inspection process- from what questions to ask sourcing agents, to how to choose a sample size, to figuring out what kind of tests and inspections you need based on your product and selling platform.
This book also outlines the pros and cons to using different types of inspectors, how to utilize the AQL table, and how inspections influence the valuation of your company when you go to sell your business.
Sajag Agarwal founded Movley after his e-commerce brand startup had issues with fraud and bad quality control. Despite well-engineered products, passed inspections, good factories, and good process, Sajag faced brutal worsening quality issues.
In 2017, he moved to China visiting factories every day and doing his own inspections. Sajag discovered that good inspections would have identified almost all of his manufacturing defects before shipment. However, nearly all inspections were systematically designed to pass bad products: